Refund and Return Policy

Thank you for shopping at Buy THC vape pens and Weed online in UAE. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Due to the nature of our products and legal restrictions, we generally do not accept returns. However, exceptions may be made in the case of damaged or defective products.

2. Eligibility for a Refund

To be eligible for a refund, you must meet the following criteria:

  • The product must be damaged or defective upon arrival.
  • You must notify us within 24 hours of receiving the product.
  • You must provide photographic evidence of the damage or defect.

3. Refund Process

  1. Notification: Contact our customer support team at [Your Contact Information] within 24 hours of receiving the product, providing details and photographic evidence of the damage or defect.
  2. Review: Our team will review your request and assess the evidence provided.
  3. Approval: If your refund request is approved, we will notify you and process the refund to your original method of payment.
  4. Refund Timeframe: Please allow [Number] business days for the refund to be processed and reflected in your account.

4. Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used, unless they are damaged or defective.
  • Products returned after the 24-hour notification period.
  • Products damaged due to misuse or improper handling by the customer.

5. Exchanges

We do not offer direct exchanges. If you are eligible for a refund due to a damaged or defective product, you may place a new order for the desired item once the refund is processed.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

7. Discreet Delivery Issues

If you experience any issues with our discreet delivery service, such as non-delivery or compromised packaging, please contact us immediately. We will investigate the matter and take appropriate action to resolve the issue.

8. Legal Compliance

All refund and return requests are subject to compliance with the laws and regulations of the United Arab Emirates.

9. Changes to this Policy

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website, and your continued use of the website constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about this Refund and Return Policy, please contact us at [Your Contact Information].

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.